Former Student Get Fee Refund Following Ombudsman Intervention

“Heartfelt gratitude for all your efforts towards my complaint, it is with a heart full of joy that I would like to say that after your efforts my excess fee has finally been refunded in full and I am very happy and thankful to you.” These were the words of David Wasike, a former student at Egerton University, in an email to the Commission. Mr. Wasike complained to the Commission alleging a delay by the University to refund his excess fee. According to him, he was a Bachelor of Medicine and Surgery student at Egerton University and on 28th August 2022, he paid an excess fee of Kshs. 130,000 by mistake for his third trimester which was not in line with the fee structure. Upon graduation, he made a formal request to the Finance Officer to process the excess fee and pay it to his account. However, the refund was not forthcoming which impelled him to seek the intervention of the Commission on 24th April 2023. The Commission by way of inquiry took up the matter with the Vice Chancellor, leading to the processing and payment of the excess fee to Mr. Wasike’s account. Mr. Wasike, in an email to the Commission on 31st May 2023, confirmed receipt of the payment and thanked the Commission for the intervention