a) Complaints can be made through the following means:

1: Visiting any of the Commission’s offices (Nairobi, Mombasa, Kisumu, Isiolo, and Eldoret) in person;

2: Calling toll free number, 0800221349 or 020 2270000;

3: Texting short code number, 15700 (Safaricom Subscribers);

4: Writing a letter through P. O. Box 20414, 00200, Nairobi;

5: Writing an email to This email address is being protected from spambots. You need JavaScript enabled to view it.;

6: Visiting any of the following Huduma Centres: Kakamega, Bungoma, Nyeri, Embu, Kajiado, Nakuru, Kisii, Mombasa, Kisumu and Nairobi (Teleposta Towers), See more here

7: Filling an online complaint form on our website found here


b) What is the cost of Ombudsman’s services?

All the services offered by the Ombudsman are free of charge.

Our Partners

  • GIZ Logo
  • International Ombudsman Logo
  • USAID Logo
  • HUDUMA Logo
  • UNDP Logo

Contact Details

Head Office:

2nd Floor, West End Towers
Opposite Aga Khan High School off Waiyaki Way – Westlands
P.O. Box 20414 – 00200
Tel: +254-20-2270000/2303000/2603765/2409574/0777 125818 / 0800221349 (Toll free)  

Email : info@ombudsman.go.ke


Write To Us