• Ombudsman Comes to the Rescue of Motorists: Insurance Regulations Declared Unconstitutional

    The High Court has quashed the ‘Motor Insurance Underwriting Guidelines’ of 2009 issued by the Insurance Regulatory Authority (IRA), terming them unconstitutional. The ruling follows a case lodged by the Commission to challenge the directive which effectively set prices of premiums which all commercial insurance companies in the insurance industry would charge motorists in respect […]

  • Commission Plays Host to Zimbabwean Parliamentary Delegation

    A delegation of two Zimbabwe parliamentary committees is in the country on a learning tour of justice and human rights issues. The Portfolio Committee on Justice, Legal and Parliamentary Affairs, and the Thematic Committee on Human Rights of the Parliament of Zimbabwe, was hosted at the Commission’s office on Monday, March 27, 2017. The purpose […]

  • Awardees

    Outstanding Public Officers and Institutions Awarded

    Seven public officers who have demonstrated a commitment to service delivery and fidelity to the rule of law have been recognised and awarded as a way of motivating them. The awards were unveiled during the third edition of the Huduma Ombudsman Awards held at the Kenyatta International Convention Centre on March 9, 2017. Of those […]

  • CAJ 2017 Huduma Awards

    Stage set for Third Huduma Ombudsman Awards Ceremony

    The ceremony for the third edition of an awards scheme which recognises outstanding public institutions and officers in service delivery is set for March 9, 2017. The Huduma Ombudsman Awards seeks to enhance respect for the rule of law and excellence in service delivery. More specifically, the Award seeks to achieve the following: i) Promote […]

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    Public officers trained to improve service delivery

    More than 100 public officers from four government ministries and agencies have benefited from training on the management of public complaints and enhancing service delivery. The 129 officers, drawn from the Kenya School of Government (79), the National Cereals and Produce Board (22), the Ministry of Education, Science and Technology (15) and the Ministry of […]

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    Commission in Sensitisation drive in Taveta

    As part of a public outreach programme, the Commission undertook a sensitization exercise in Taita Taveta County in February. The awareness campaign was carried out in Taveta Town and its environs on 1/2/2017. The sensitization campaign coincided with the market day in Taveta which saw many residents reached with messages on the mandate of the […]

  • Commission’s intervention secures permanent employment for 400 hospital staff

    When some staff of Moi Teaching and Referral Hospital lodged a complaint with the Commission over unfair employment practices, they may not have expected the good news so soon.On 25th September, 2015, some 400 staff on contract terms of employment with the Eldoret-based hospital filed a written protest with the Commission. The complainants alleged that […]

  • CAJ nominates access to information Commissioner

    In order to effectively exercise its oversight and enforcement mandate provided for in the Access to Information Act, the Commission designated Commissioner Saadia Mohamed as the Access to Information Commissioner effective December 16, 2016, in line with the Act. The law which came into operation on September 21, 2016, provides the necessary framework and mechanisms […]

  • Halt plans to relocate campus – Ombudsman

    The Commission has recommended suspension of a decision to relocate Kenya Technical Trainers College (KTTC) to Kenya Science Campus premises. An investigation by the Commission has revealed the decision is not only rushed, but will also have far-reaching implications on the primary stakeholders. The Commission has further recommended constitution of a taskforce to consider issues […]

  • Ombudsman wants NGOs Coordination Board boss out

    The Ombudsman has recommended to the Devolution Cabinet Secretary and Head of Public Service to remove from office the Executive Director of the NGOs Coordination Board Mr Yusuf Mahamed Fazul. An investigation by the Commission on Administrative Justice has found Fazul unsuitable to hold public office for abuse of power and misconduct. The Ombudsman has […]

  • Ombudsman blames the police for use of excessive force

    The Ombudsman has released a report on the handling of the April 2016 Student Organization of Nairobi University (SONU) elections and the subsequent riots by the students. The investigation has revealed that weaknesses in the SONU constitution are partly to blame for unrest witnessed during the elections. The investigation further established that General Service Unit […]

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    Kenya’s Ombudsman joins continental peace body

    CAJ Chairperson Dr Otiende Amollo is now a member of the International Permanent Council on Prevention of Conflicts and Wars and Mediation (CIPM). Dr Amollo accepted a request made by the Ombudsman of Burundi Mohamed Rukara on behalf of CIPM to join the Council. CIPM believes that his entry will contribute to the realisation of […]