Vision, Mission and Core Values

Vision, Mission and Core Values

To be an effective overseer of responsiveness and servant-hood in public offices at national and county levels.


To enforce administrative justice and promote constitutional values by addressing maladministration through effective complaints handling and dispute resolution.


Core Values

Fairness – we treat people equally or in a way that is right or reasonable.

Accountability – we act with integrity, account for our activities, and accept responsibility.

Diversity – we recognise and appreciate individual uniqueness.


Strategic Objectives

The Commission is focusing on the following strategic objectives for the period 2013 to 2016.

  1. To enhance responsiveness and accountability in the public sector
  2. To strengthen complaints handling capacity of public sector institutions
  3. To enhancing public awareness and participation in matters of administrative justice
  4. To improve standards of public administration and adherence to the rule of law
  5. To strengthen the capacity of the Commission to deliver on its mandate