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    Commission Briefs International Elections Observers

    The Commission has this week held discussions with two international elections observers on how to strengthen the electoral process and enhance integrity of the result. In joint and separate interactions with other constitutional commissions, the Ombudsman met with a delegation of the European Union Election Observation Mission to Kenya and the Carter Center. The Carter […]

  • Ombudsman Mashinani

    Ombudsman Mashinani

    As part of a public outreach programme, the Commission undertook community outreach in Mukuru kwa Njenga, Kiambiu and Korogocho in collaboration with the Ombudsman Committee members of the three informal settlements. The activities involved setting up a complaints desk at the market place and door to door sensitisation and distribution of Information, Education and Communication […]

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    New Public Complaints Management System Developed

    In a bid to improve efficiency in complaints management, the Commission has developed a new Complaints Management Information System that will enable government Ministries, Departments and Agencies (MDAs) to submit their reports on performance contracts, access online the complaints lodged against them and access their compliance certificate online at the end of each financial year. […]

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    Commission Participates in Monitoring National Police Recruitment Exercise

    The Commission was among oversight institutions which participated as observers during the nationwide police recruitment drive conducted on May 11, 2017. The one-day exercise, conducted in all the 290 constituencies, sought to enlist some 10,000 youth to join the National Police Service. The Commission, in exercise of its mandate, and in response to a request […]

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    Commission Opens Isiolo Branch Office to Improve Service Delivery

    The Commission, as part of efforts to improve it oversight role in the counties, has opened a branch office in Isiolo County. The branch office, located in Isiolo Town, is meant to make the Commission’s services accessible to residents of Isiolo, Meru, Laikipia, Samburu and Marsabit counties. Speaking during the official opening ceremony held on […]

  • Ombudsman Comes to the Rescue of Motorists: Insurance Regulations Declared Unconstitutional

    The High Court has quashed the ‘Motor Insurance Underwriting Guidelines’ of 2009 issued by the Insurance Regulatory Authority (IRA), terming them unconstitutional. The ruling follows a case lodged by the Commission to challenge the directive which effectively set prices of premiums which all commercial insurance companies in the insurance industry would charge motorists in respect […]

  • Commission Plays Host to Zimbabwean Parliamentary Delegation

    A delegation of two Zimbabwe parliamentary committees is in the country on a learning tour of justice and human rights issues. The Portfolio Committee on Justice, Legal and Parliamentary Affairs, and the Thematic Committee on Human Rights of the Parliament of Zimbabwe, was hosted at the Commission’s office on Monday, March 27, 2017. The purpose […]

  • Awardees

    Outstanding Public Officers and Institutions Awarded

    Seven public officers who have demonstrated a commitment to service delivery and fidelity to the rule of law have been recognised and awarded as a way of motivating them. The awards were unveiled during the third edition of the Huduma Ombudsman Awards held at the Kenyatta International Convention Centre on March 9, 2017. Of those […]

  • CAJ 2017 Huduma Awards

    Stage set for Third Huduma Ombudsman Awards Ceremony

    The ceremony for the third edition of an awards scheme which recognises outstanding public institutions and officers in service delivery is set for March 9, 2017. The Huduma Ombudsman Awards seeks to enhance respect for the rule of law and excellence in service delivery. More specifically, the Award seeks to achieve the following: i) Promote […]

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    Public officers trained to improve service delivery

    More than 100 public officers from four government ministries and agencies have benefited from training on the management of public complaints and enhancing service delivery. The 129 officers, drawn from the Kenya School of Government (79), the National Cereals and Produce Board (22), the Ministry of Education, Science and Technology (15) and the Ministry of […]

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    Commission in Sensitisation drive in Taveta

    As part of a public outreach programme, the Commission undertook a sensitization exercise in Taita Taveta County in February. The awareness campaign was carried out in Taveta Town and its environs on 1/2/2017. The sensitization campaign coincided with the market day in Taveta which saw many residents reached with messages on the mandate of the […]