Capacity Building

  • Ombudsman Mashinani

    Ombudsman Mashinani

    As part of a public outreach programme, the Commission undertook community outreach in Mukuru kwa Njenga, Kiambiu and Korogocho in collaboration with the Ombudsman Committee members of the three informal settlements. The activities involved setting up a complaints desk at the market place and door to door sensitisation and distribution of Information, Education and Communication […]

  • IMG-20170302-WA0014

    Public officers trained to improve service delivery

    More than 100 public officers from four government ministries and agencies have benefited from training on the management of public complaints and enhancing service delivery. The 129 officers, drawn from the Kenya School of Government (79), the National Cereals and Produce Board (22), the Ministry of Education, Science and Technology (15) and the Ministry of […]