Ombudsman

Author Archives

  • DOrz2RqXkAE7v88

    Call for Improved Service Delivery at Resident Associations’ Meet

    The Commission has urged Kenyans whether as individuals or in groups to demand better services from public institutions as a matter of right. The challenge of inefficient service delivery in public sector will only change with vigilance of individual citizens, civil society or resident associations. The call was made in a presentation by Mr Sammy […]

  • Ms. Asuga and Mr Mwai during the sensitisation of the Commission's management

    Government Moves to Streamline Guidance and Counselling in Public Service

    The Directorate of Public Service Management (DPSM) has embarked on a programme to sensitise public officers on existing guidance and counselling services. The sensitisations across Ministries, Departments, agencies and independent Commissions are part of efforts to disseminate the Public Service Guidance and Counselling Policy which has been revised in 2017. In line with continuous efforts […]

  • CAJ CEO Mr. Leonard Ngaluma presenting various reports to the Commission Secretary of the National Police Service Commission, Mr.Joe Onyango.

    Courtesy Call

    The Commission has hosted a delegation from the National Police Service Commission (NPSC) led Commission Secretary and CEO Mr. Joe Onyango. During the meeting also attended by CAJ Commission Secretary and CEO Mr. Leonard Ngaluma and Heads of Directorates, the teams shared experiences on complaints management and investigations. The interaction provided a platform for sharing […]

  • DSC00872

    Commission Briefs International Elections Observers

    The Commission has this week held discussions with two international elections observers on how to strengthen the electoral process and enhance integrity of the result. In joint and separate interactions with other constitutional commissions, the Ombudsman met with a delegation of the European Union Election Observation Mission to Kenya and the Carter Center. The Carter […]

  • Ombudsman Mashinani

    Ombudsman Mashinani

    As part of a public outreach programme, the Commission undertook community outreach in Mukuru kwa Njenga, Kiambiu and Korogocho in collaboration with the Ombudsman Committee members of the three informal settlements. The activities involved setting up a complaints desk at the market place and door to door sensitisation and distribution of Information, Education and Communication […]

  • DSC00755_2

    New Public Complaints Management System Developed

    In a bid to improve efficiency in complaints management, the Commission has developed a new Complaints Management Information System that will enable government Ministries, Departments and Agencies (MDAs) to submit their reports on performance contracts, access online the complaints lodged against them and access their compliance certificate online at the end of each financial year. […]

  • Recruit1

    Commission Participates in Monitoring National Police Recruitment Exercise

    The Commission was among oversight institutions which participated as observers during the nationwide police recruitment drive conducted on May 11, 2017. The one-day exercise, conducted in all the 290 constituencies, sought to enlist some 10,000 youth to join the National Police Service. The Commission, in exercise of its mandate, and in response to a request […]

  • Branch office

    Commission Opens Isiolo Branch Office to Improve Service Delivery

    The Commission, as part of efforts to improve it oversight role in the counties, has opened a branch office in Isiolo County. The branch office, located in Isiolo Town, is meant to make the Commission’s services accessible to residents of Isiolo, Meru, Laikipia, Samburu and Marsabit counties. Speaking during the official opening ceremony held on […]